At Avana Surgical Systems Private Limited ("Company", "we", "us", or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect the information you provide when using our platform Osteokart (the “Platform”).

By accessing or using the Platform, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information (such as name, phone number, email, address)

• Order details and payment transaction data (processed via secure third-party gateways)

• Communications and messages with our support team

• Device and browser-related data (IP address, usage patterns, etc.)

2. How We Use Your Information

We use your data to:

• Process orders and deliver products

• Communicate order updates, offers, or support-related messages

• Improve user experience and platform performance

• Comply with applicable laws and regulations

3. Sharing Your Information

We may share your personal information with:

• Trusted third-party payment gateways (e.g., ZohoPay)

• Logistics partners for order fulfillment

• Regulatory authorities when required by law

We do not sell or rent your personal data to third parties.

4. Data Security

Your personal data is protected through secure systems and limited access protocols. However, we do not store or retain any sensitive payment information directly — all transactions are securely handled by our payment providers.

5. Cookies and Analytics

We may use cookies and analytics tools to:

• Understand how visitors use our Platform

• Enhance functionality and user experience

You can disable cookies via browser settings.

6. Retention and Deletion of Data

• Inactive accounts older than 18 months may be deleted.

• You may request account deletion at any time.

• Certain information may be retained as required by law (e.g., billing data).

7. Your Rights

You have the right to:

• Access your data

• Request corrections or deletion

• Withdraw consent (subject to terms of service limitations)

For any such requests, email us at [support@osteokart.com].